Our Commitment to Customer Satisfaction:

At Arooj Ali LTD, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes an item may not meet your expectations or requirements. With that in mind, we have crafted our return policy to make the process as smooth and straightforward as possible for you.

Eligibility for Returns:

You may return an item purchased from Arooj Ali LTD if it meets the following criteria:

  • Within 30 Days: The item must be returned within 30 days of the delivery date.
  • Unused and in Original Condition: The item should be unused, unworn, unwashed, and in its original packaging with all tags attached.
  • Proof of Purchase: Please ensure you have proof of purchase, such as the order number or receipt.

Items Excluded from Returns:

Please note that certain items are not eligible for return for hygiene and safety reasons. These include:

  • Personalized or custom-made items.
  • Intimate apparel (e.g., underwear, swimwear) unless faulty.
  • Earrings or other pierced jewelry for hygiene reasons.

How to Initiate a Return:

To begin the return process, kindly follow these simple steps:

  • Contact Customer Support: Reach out to our friendly customer support team via email at returns@aroojali.com or by phone at +44 1234 567890. Please provide your order number, the item(s) you wish to return, and the reason for the return.
  • Wait for Confirmation: Once your return request is received, we will provide you with a Return Authorization (RA) number and further instructions on how to return the item.
  • Pack the Item Securely: Please ensure the item is securely packed to prevent damage during transit. Include all original packaging, tags, and accessories.
  • Send the Item Back: Ship the item to the address provided along with the RA number clearly marked on the package.

Refund Process:

Upon receiving the returned item and confirming its eligibility, we will process your refund promptly. Please note the following:

  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping charges are non-refundable unless the item is faulty or damaged.
  • It may take 3-5 business days for the refund to reflect in your account, depending on your payment provider.

Damaged or Faulty Items:

In the rare event that you receive a damaged or faulty item, please contact us immediately. We will arrange for a replacement or offer a full refund, including any shipping charges incurred.

Contact Us:

If you have any questions or need further assistance regarding our return policy, please don’t hesitate to get in touch with us. Our customer support team is here to help:

Thank you for choosing Arooj Ali LTD. We value your trust and look forward to serving you again.